PRIVACY POLICY

1. Overview

The Company provides this Privacy Policy to explain our practices for collecting, using, and sharing information from individuals who visit our website at streamerlive.net (the "Website") and use related services.

We recognize the importance of your privacy and are committed to protecting your personal information and handling your data responsibly. This Policy explains why we collect and use your data, who we may share it with, and how we safeguard it.

2. Child Privacy Protection

We do not knowingly collect or solicit personal information from individuals under the age of 18. If you are under 18, do not submit personal information.

If you believe information about a person under 18 was provided to us, contact Customer Support at support@streamerlive.net. If we become aware that information was collected without proper consent, we will deactivate the account and delete associated data.

3. Personal Data Collection and Usage

We collect and process personal data to enable streaming, improve experiences, and maintain service quality, based on:

• Consent: Marketing communications and personalized recommendations.
• Legitimate interests: Optimize services, improve functionality, detect misuse.
• Contractual necessity: Billing and payment processing.
• Legal obligations: Compliance with laws and regulations.

Data we collect

Personal data:

• IP address
• Device specs (e.g., mobile or smart TV models)
• Operating system and browser type
• Streaming habits (e.g., viewing history, watch times, skipped content)

Non-identifiable data:

• Pages visited and content accessed/streamed/downloaded
• Visitor domain names
• Interaction data (clicks, navigation, search queries)

How we use it

• Service optimization: Smooth playback, less buffering, adaptive quality.
• Personalization: Recommendations based on your history and preferences.
• Internal analysis: Traffic patterns and behavior to improve the platform.
• Reports: Aggregated, non-identifiable statistics for marketing and research.

We or authorized third parties may collect information about your activities across devices and services. Third-party opt-out mechanisms are outside our control.

Use of cookies

Cookies are small files stored on your device that help deliver a personalized, uninterrupted experience. Cookies help us:

1. Track watch history and preferences
2. Resume playback
3. Store a unique anonymous ID
4. Distinguish new vs. returning users
5. Recommend relevant content and ads
6. Adapt streaming quality

Some cookies are essential for features like account management and playback. Third-party partners may also use cookies; we don’t control their cookies.

You can disable cookies in your browser. Disabling may limit features such as resuming playback or personalized recommendations.

4. Information Sharing with External Parties

We may share personal data under limited circumstances and with safeguards.

International data sharing

Some affiliates or partners operate outside the EEA. We apply appropriate safeguards (including contractual measures) before sharing.

When we share data

• With your consent: e.g., linking accounts or opted-in marketing features.
• Billing and payment: Shared with payment providers; processed under their privacy policies.
• Service facilitation: Providers for delivery, analytics, support, advertising—limited access and bound by this Policy.
• Legal/protection: To comply with law, enforce terms, or protect rights/safety; includes fraud prevention.
• Business transactions: In a merger, acquisition, or asset sale.
• Rights holders: De-identified, aggregated data for royalties; no direct identification without opt-in.
• Disputes: Data may be shared with financial institutions to resolve charge disputes.
• Marketing/advertising: With explicit consent, share non-identifiable data for targeted ads and promotions; may combine for demographic insights.

Anonymized and aggregated data: We may share anonymized data for research, analysis, or marketing.

No sale of personal data: We do not sell personal data without your consent.

5. Communication Practices

We may use your email or phone to send essential messages related to your use of the service, in accordance with applicable laws in Cyprus, including:

• Payment receipts and confirmations
• Service updates or changes
• Changes to Terms of Service or this Policy

Third-party communications: We won’t send promotions about third-party services unless you expressly opt in.

Essential notifications: Account verification, payment confirmations, technical updates, and security alerts are required and cannot be opted out of.

6. Marketing and Promotional Activities

If you opt in, we may send information about products, services, events, and releases, including newsletters. Messages about third-party services are sent only if you explicitly request them.

7. Cookies and Tracking Technologies

We use session and persistent cookies to provide log-in access, personalize content, and understand usage.

Types of cookies

• Strictly necessary: Core site functions and secure areas.
• Analytical/performance: Measure usage and improve usability.
• Functionality: Remember preferences like language or region.
• Targeting: Pages viewed and links clicked to make ads more relevant (with consent, may be shared as described).

Managing cookies

You can manage/delete cookies via browser settings. Blocking all cookies (including essential cookies) may limit some features.

Third-party cookies: We also use third-party cookies (e.g., Google Analytics) to gather anonymous usage data.

8. Third-Party Service Integration

Google Analytics: Used to generate anonymous statistics. You can block it with the browser add-on: tools.google.com/dlpage/gaoptout. See Google’s privacy policy for details.

9. Third-Party Website Integration

We may link to third-party websites. We are not responsible for their policies or content. Refer to their privacy policies for details.

10. Protection of Personal Data

We implement appropriate technical and organizational measures to protect your data against unauthorized or unlawful processing and against accidental loss, destruction, or damage. Access is restricted to personnel with a legitimate need. Transmission over the Internet involves risk; any transmission is at your own risk.

11. Data Retention Policy

We retain personal data only as long as necessary for the purposes collected. When no longer needed, data is deleted, anonymized, or access is blocked, per applicable retention requirements.

12. Monitoring and Preventing Misuse of Services

If misuse is suspected, we may combine data collected under this Policy with other information to investigate and identify responsible parties.

13. Legal and Regulatory Compliance

This Policy complies with GDPR and the Cyprus Data Protection Law of 2018. If you believe your rights under GDPR have been violated, you may lodge a complaint with your local Data Protection Authority.

14. Rights to Access, Correct, and Delete Data

Questions about your personal data, including access, rectification, deletion, or objections to processing, can be sent to support@streamerlive.net. A fee may apply for access requests.

15. Policy Updates and Changes

Our Services evolve, and this Policy may change to reflect updates, legal requirements, or improvements in how we handle data. Please review periodically for updates.